- HOW DO I PLACE AN ORDER?
To place your order, you choose the item that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you fill in your personal information and pay for the order. Make sure to complete all steps in the payment procedure when paying so that we are able to capture the amount and ship your order.
- WHERE CAN I ENTER MY DISCOUNT CODE?
Your discount code can be added to your cart which you will find if you click on “Go to Cart” in the upper right corner. The discount will immediately be discounted from the total sum when applying the coupon. Please note that you can only use one discount code per order.
- WAS MY ORDER SUCCESSFUL?
If money has been captured from your account, the order has reached us and will be processed by our warehouse. Your order confirmation is sent to the e-mail address that you provided when placing your order. You can also see your order status at “Order Status” at the bottom.
- WHY CAN’T I SEE MY ORDER ON MY ACCOUNT?
You need to be logged in when placing the order for the purchase to be seen on your account. You will receive all necessary order information by email even though you were not logged when placing the order.
- HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact our customer service as soon as possible in order for us to change or cancel your order before it is shipped.
- PAYMENT METHODS
You can choose to pay with credit or debit cards, PayPal. E11EVEN does not directly handle any credit card numbers.
- IS IT POSSIBLE TO TRACK MY ORDER?
You will receive a tracking number when your order has been dispatched from our warehouse. Some countries such as China, Russia, South Africa will not come with tracking number but come with a confirmation number instead.
If your order has not arrived within the stated delivery time, please contact our customer service.
RETURN AND EXCHANGE
- RETURN INSTRUCTIONS
As a customer, you have the right to return and receive a full refund or exchange of any purchased products within 14 days of receiving your order. Please note that the products must be in its original condition. Our return address is:
7978 Milestone Ridge DR
Frisco TX 75035
Please attach a note with the order # and the size or item that you need if you want an exchange. Send an email to Support@e11evenfashion.com if you have more questions regarding your return.
- HAVE YOU RECEIVED MY RETURN?
You will receive an email confirming the registration of your return from our return department and your refund will reach you within 3-5 business days after that. If you haven’t received an email within two weeks from the date that you returned your package, please contact our customer service with your order and tracking number.
- I HAVE RECEIVED THE WRONG PRODUCT.
We strongly advise that you, as a customer, control that the item is correct and flawless when you receive your delivery. If you have received the wrong item or if it is damaged, please contact our customer service within 14 days.
- I HAVE INSTAGRAM/FACEBOOK/BLOG, CAN YOU SPONSOR ME?
Please send an email to Support@e11evenfashion.com